At KonnectHQ, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our Platform, including our website, mobile applications, and services. By using KonnectHQ, you agree to the practices described in this Privacy Policy.
Account Information: Name, email address, phone number, and password when you create an account.
Booking Information: Details of the services you request, including location, date, and time.
Payment Information: Payment details (e.g., credit card information) processed through secure third-party payment gateways.
Communications: Messages, feedback, or reviews you submit through the Platform.
Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, time spent on the Platform, and interactions with features.
Location Data: Approximate location based on your IP address or GPS (if enabled).
We may receive information from third-party services (e.g., social media platforms) if you choose to link your account or log in through these services.
We use your information for the following purposes:
To provide, maintain, and improve our Platform and services.
To process bookings, payments, and communicate with you about your transactions.
To verify your identity and ensure the security of your account.
To send you updates, promotions, and marketing materials (you can opt out at any time).
To analyze usage trends and improve user experience.
To comply with legal obligations and resolve disputes.
We may share your information in the following circumstances:
With Professionals: To facilitate bookings, we share necessary details (e.g., name, location, and service requirements) with the professionals you hire.
With Service Providers: We may share information with third-party vendors who assist us with payment processing, data analysis, marketing, and customer support.
For Legal Reasons: We may disclose information if required by law, to protect our rights, or to ensure the safety of our users.
With Your Consent: We may share information with third parties if you give us explicit permission. We do not sell your personal information to third parties.
We take reasonable measures to protect your information from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of the information we hold about you.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your information, subject to legal obligations.
Opt-Out: Unsubscribe from marketing communications or disable location tracking.
To exercise these rights, please contact us via any of our contact channels.
We use cookies and similar technologies to enhance your experience on the Platform. Cookies are small files stored on your device that help us remember your preferences and analyze usage patterns. You can disable cookies through your browser settings, but this may affect the functionality of the Platform.
Our Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.
KonnectHQ is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
If you are using KonnectHQ from outside Nigeria, your information may be transferred to and processed in countries with different data protection laws. By using the Platform, you consent to such transfers.
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through the Platform. Your continued use of KonnectHQ after such changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
By using KonnectHQ, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Thank you for trusting us with your information!