1. Acceptance of Terms

By using KonnectHQ, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Platform on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Services

KonnectHQ is a platform that connects customers with skilled professionals for household and office services. We provide a marketplace where users can book services, and professionals can offer their skills. KonnectHQ does not directly provide the services listed on the Platform but acts as an intermediary between customers and professionals.

3. User Responsibilities

Customers: You agree to provide accurate information when booking services and to treat professionals with respect and fairness.
Professionals: You agree to provide high-quality services, maintain professionalism, and comply with all applicable laws and regulations.
All Users: You are responsible for maintaining the confidentiality of your account and password. You agree not to share your account details with others or use another person’s account.

4. Payments and Fees

Payments for services are processed securely through the Platform.
KonnectHQ may charge a service fee for using the Platform, which will be clearly communicated during the booking process.
Refunds or cancellations are subject to the policies outlined in our Refund and Cancellation Policy.

5. Cancellations and Refunds

Customers may cancel bookings subject to the cancellation policy of the professional or KonnectHQ.
Refunds, if applicable, will be processed in accordance with our Refund Policy.
Professionals may cancel bookings but may be subject to penalties for frequent cancellations.

6. Limitation of Liability

KonnectHQ is not liable for any damages, losses, or injuries arising from:
The use or inability to use the Platform.
Any interactions or transactions between customers and professionals.
The quality, safety, or legality of services provided by professionals.
You agree to use the Platform at your own risk.

7. Intellectual Property

All content on the Platform, including logos, text, graphics, and software, is the property of KonnectHQ or its licensors and is protected by intellectual property laws. You may not use, copy, or distribute any content without prior written permission from KonnectHQ.

8. Termination

KonnectHQ reserves the right to suspend or terminate your access to the Platform at any time, with or without notice, for any reason, including but not limited to violations of these Terms.

9. Dispute Resolution

Any disputes arising from your use of the Platform will be resolved through negotiation, mediation, or arbitration, as determined by KonnectHQ. These Terms are governed by the laws of The Companies and Allied Matters Act.

10. Changes to Terms

KonnectHQ may update these Terms from time to time. We will notify you of any significant changes by posting the updated Terms on the Platform. Your continued use of the Platform after such changes constitutes your acceptance of the updated Terms.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

• Email:support@konnecthq.net
• Phone:+2348066441262
• Live Chat: Available on our website for instant support.

12. Entire Agreement

These Terms constitute the entire agreement between you and KonnectHQ regarding your use of the Platform and supersede any prior agreements or understandings.

By using KonnectHQ, you acknowledge that you have read, understood, and agreed to these Terms of Service. Thank you for choosing KonnectHQ!